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SINCE the dawn of commercialism, marketers have been trying to influence customers to choose their products or services. The challenge is that a customer’s decision making process is based on a vast number of factors. It is virtually impossible to influence them all. The smart marketer usually aims to establish a balance by appealing to the emotional as well as the rational side. If you’re interested in the field of psychology and the role it plays in marketing, consider reading Influence: The Psychology of Persuasion by Dr. Robert B. Cialdini. With more than two million copies sold and available in 26 languages, the book was named one of the ‘Smartest Business Books ‘by Fortune Magazine. Often on the required reading list of marketing students, the book has been on the New York Times Business Best Seller List. The reason for the book’s phenomenal success is the concept of the six pillars. These pillars govern our social behaviors. So whether you eat noodles with a fork and call it spa